FAQs

Frequently Ask Questions


A team of pharmacists at our online pharmacy shop in Kenya process the prescription.
Pharmashop is an online pharmacy in Kenya that is fully regulated by the pharmacy and poisons board, so you can be assured that all medicines dispensed by our pharmacy are genuine and safe to use.
When you buy medicines from an online pharmacy in Kenya, you can check the status of your order by logging in to the Pharmashop account that you set up to make your purchase. You will receive an email notification and a message regarding your order in your patient area once your order has been received.
When you buy online medicines in Nairobi and want to change/return the medicines, we try to process your refund within 24 hours after authenticating the complaints.
You can make a payment with Visa, Lipa na Mpesa or pay cash on delivery to buy the cheapest medicine in Kenya.
For the online pharmacy shop Kenya, we aim to replenish our stock levels daily, but in-case the item you’re looking for is currently unavailable, our team will be able to provide an estimate on when the item will be in stock or recommend an alternative.
After buying online medicines in Kenya, you are entitled to return your medicine/s within five days.
For us to deliver prescription medications, you do need a valid prescription from a doctor which you should download via the web or mobile application in order to buy the cheapest medicines online.
Immediately after you place your order on our ePharmacy in Kenya, you will receive a confirmation message, and it will be delivered within 3hrs depending on your location.
Your prescription order will be processed by our team of pharmacists at our online pharmacy shop in Kenya.